Refund and Cancellation Policy
Our focus is on complete customer satisfaction. In the event that you are displeased with the services provided, we will refund the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before availing of the services.
Cancellation Policy
If the customer changes their mind about the services taken, we will not be liable to cancel the service. If the customer asks us to hold the processing of the service, we shall retain the fees paid for a period of 1 year from the date of payment.
Before processing any refund, we reserve the right to make our best effort to complete the service. In the event of non-completion of services post receipt of a refund request, a cancellation fee of 20% + earned fee + fee paid to the government or any third party will be applicable.
Refund Policy
We will refund the money only if we fail to provide service to our customers from our end after our internal investigation. Applicants need to apply for the same via email at info@legalefilings.com.
Refunds will not be provided once they are earned by the company, due to the time and energy invested by our manpower, which is not returnable. Thus, all processing fees, payment gateway charges, admin fees, and the cost of resources for the work done will be deducted. Furthermore, we cannot refund any money paid to government bodies, such as filing fees or taxes, or to other third parties involved in processing your order.
Ungovernable Factors
The result of a particular process/service cannot be guaranteed as it involves dependency on governing authorities related to the said service. This further implies that rejections/approvals/responses by government authorities or technical issues with government sites, including government backlogs, are not within the purview of LegalEFilings. These may lead to unexpected delays before completion of the process, and such factors are outside our control and hence not eligible for a refund.
Force Majeure
LegalEFilings will not be considered responsible if there is a breach of its satisfaction guarantee policy or default under any terms of service and shall not be liable to the client for any cessation, interruption, or delay in the performance of its obligations due to any “Force Majeure Event,” including but not limited to earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott, or similar event beyond our reasonable control, whether foreseen or unforeseen.
PRC (Physical Representation in Court) Services
- Auto Resolution Refund: If a client’s issue is automatically resolved without any intervention or effort from our side, a refund request can be raised, and the client will be eligible for an 80% refund of the service fee (only in the case of mega packages CC + DOCCV/PRC).
- Inability to Cater Cases: If we are unable to handle a client’s case from our side due to unforeseen circumstances or limitations on our end (excluding issues arising from client actions, third-party interference, delays from the Court, Court order/judgment not in favor of the client, closure of Court, and other mentioned force majeure events), a full refund of the service fee will be processed.
- Service Delay: If there is a significant delay in providing the service, leading to non-retention of the client, a refund can be requested, and the client will be eligible for a partial refund based on the extent of the delay. Delays due to unforeseen circumstances beyond our control, like closure of Court, delays from Courts, and/or any force majeure events, do not qualify for a refund.
- Out-of-Jurisdiction Cases: If a case falls outside our jurisdiction and we are unable to represent the client in the specified location, a full refund will be issued to the client.
Refund Request Process
- Clients must submit a written refund request detailing the specific reason for the request.
- Refund requests should be sent to info@legalefilings.com
- Approved refunds will be processed within 7 working days through the original payment method.
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